Privacy Policy of Tapasya Health & Wellness:

1. Scope and Purpose

The primary function of this website is to serve as an intermediary between buyers and third-party sellers by providing an e-commerce platform with a payment gateway. Delivery, shipping, and service execution are the responsibility of the seller. This Privacy Policy governs the collection and usage of personal data through this platform.

2. Information We Collect

We collect information to provide better services to all our users. This includes:

a. Personally Identifiable Information (PII):

• Name, email address, phone number, billing/shipping address
• Payment information (credit/debit card, UPI, wallet)
• Other details you voluntarily provide (feedback, messages, etc.)

b. Automatically Collected Data:

• IP address, browser type, access times, referring website addresses
• Device information and browsing behaviour
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information to:

• Process transactions and fulfill orders
• Provide customer support and resolve disputes
• Improve our website, services, and offerings
• Communicate promotional or transactional content (with opt-out option)
• Enforce terms of use and detect/prevent fraud or misuse
• Conduct surveys, research, and internal analysis

4. Use of Cookies

Cookies are used to:

• Maintain your login session
• Analyze website usage and performance
• Deliver content based on user preferences

You can choose to disable cookies through your browser settings; however, this may limit your ability to use certain features.

5. Information Sharing and Disclosure

We may share your personal information:

• With our affiliates and partners for joint services (with opt-in option for marketing)
• With third-party vendors involved in payment processing or analytics
• When required by law or government agencies
• In the event of a merger, acquisition, or asset transfer

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

6. Security Measures

We maintain strict security procedures to protect your data from unauthorized access, loss, misuse, or alteration.
Key security features include:

• SSL encryption for secure data transmission
• Secure server infrastructure
• Regular audits and monitoring

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of receiving non-essential marketing communications
• Withdraw consent at any time (subject to legal obligations)

To exercise any of these rights, please contact us at info@tapasyahealth.com.

8. External Links

Our website may link to other websites. Tapasya Health & Wellness is not responsible for the privacy practices or content of such third-party sites.

9. Delivery, Shipping, and Cancellations

• Tapasya Health & Wellness does not take responsibility for shipping, delivery, or fulfillment. These are solely the seller’s responsibility.
• Orders can be cancelled within 30 hours of placement or before seller confirmation, whichever is earlier.
• If the seller cancels the order, the buyer will receive a refund (after deduction of applicable processing charges).

10. Refunds and Payment Policy

Refunds are processed only if the order is cancelled before seller confirmation or if the seller cancels the order. Tapasya acts only as a payment intermediary and is not liable for disputes arising between buyer and seller.

11. Taxes and MRP Liability

Tapasya Health & Wellness is not liable for any central or state tax compliance related to the goods or services sold. Tax liability rests entirely with the seller listing products or services.

12. Advertisements

We may use third-party service providers to display ads on our website. These companies may use anonymized data (not including personal identifiers like name or email) to tailor ads to your interests.

13. Changes to this Policy

We may update this policy from time to time. All changes will be posted on this page with an updated “Effective Date.” Please review this page periodically to stay informed.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and related rules, the name and contact details of our Grievance Officer are as follows:

Grievance Officer
Tapasya Health & Wellness
KalaVedang Building, Opp. Hotel New Diamond
Vikas Chowk, 100ft Road, Sangli – 416416, Maharashtra, India

Mobile: +91 9112313199
Email: info@tapasyahealth.com

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:

📧 info@tapasyahealth.com
📞 +91 9112313199